Ryan Yao

If you see the "Focus completed, the device is not at the optimal focal length, please readjust" pop-up after clicking Focus:Step 1: Click focus again. The laser head is usually near the best focus...

1. Install the software Note:  It is recommended to copy and paste the files of the USB drive to the computer desktop or other computer disks.  For windows:1) Open the folder “ComMarker Softwareˮ a...

Typical Symptom:When installing the metal housing cover, the screw holes on the cover do not align perfectly with those on the machine base.Possible Cause:The metal cover position is slightly offse...

⚠Please make sure before engraving: Follow the user manual to install ComMarker Studio and assemble the machine with the computer.Remove the lens cap.Power on the engraver. 1. Secure the material f...

If you see the "Focus completed, the device is not at the optimal focal length, please readjust" pop-up after clicking Focus:Step 1: Click focus again. The laser head is usually near the best focus...

1. Install the softwareNote: It is recommended to copy and paste the files of the USB drive to the computer desktop or other computer disks. For windows:1) Open the folder “ComMarker Softwareˮ and ...

Go to the Device Setting→Ports and Laser Settings. If you want to shut the safety door function off, switch Door Protect to None.If you want to activate the safety door function, switch Door Protec...

Note: If you can not find your cor file or have any unexpected issues, please feel free to contact support@commarker.com. Please provide your machine model, SN code, and a description of the issue...

Note: If you can not find your cor file or have any unexpected issues, please feel free to contact support@commarker.com. Please provide your machine model, SN code, and a description of the issue...

For MacOS Note:  It is not compatible with our machine if your Lightburn version is lower than V1.3.01, please download a new version and reinstall.  And Lightburn is a paid software with 1 month f...