Troubleshooting No Preview or Weak/No marking for Omni X

Typical Symptom:
No preview appears, the laser does not mark, or the laser output is very weak.

Possible Cause:

1. The laser source is not properly activated.

2. The wrong laser type is selected in the software.

3. The field lens setting in the software does not match the installed lens.

4. The device is not at the optimal focal length.

5. Loose or improperly connected cables at the laser source.

6. The engraving material has special properties.

7. Machine based issues, please contact support for further diagnose.

    

Steps to Resolve:

1. Ensure the indicator light on the laser source is solid green.

   

    

2. Confirm that the laser type selected in ComMarker Studio is UV.

   

    

3. Verify that the field lens selected in the software matches the installed lens:

   • Field Lens A: 70×70 mm

   • Field Lens B: 150×150 mm or 250×250 mm

4. Click the “Focus” button in ComMarker Studio to set the device to the optimal focal length.

Note:  If a “Readjust Needed” message appears, please refer to the Focus Readjust Needed troubleshooting guide

5. Reconnect all cables at the tail end of the laser source. 

   

6. Run a Material Test to determine the best parameters for the specific material refer to How To do a Material Test 
     If you are engraving transparent materials (e.g., glass), please refer to the Glass Engraving Tips for detailed guidance.

If all of the above steps have been completed and the issue persists, please contact Support@commarker.com and provide:

• Your SN code

• Your order number

• A short video showing the issue

Our technical team will review your case and provide a customized solution.