Troubleshooting No Engraving Appears on Glass for Omni X

Typical Symptom:
No engraving appears on the glass surface after the engraving process starts.

Possible Cause 1: Incorrect focusing method.

Steps to Resolve:

1. Before focusing, place a small piece of paper under the red dot projected onto the glass surface.

2. Perform the focusing process again.

3. Remove the paper and check if the engraving appears correctly.

Possible Cause 2: Glass with special refractive index.

Steps to Resolve:

1. Some types of glass have unique refractive properties that affect laser operation.

2. After focusing, manually raise the laser head by 2–3 mm and try engraving again.

Possible Cause 3: Laser output issue.

Steps to Resolve:

1. Refer to the “No Preview or Weak/No Marking for Omni X” troubleshooting guide for further diagnosis.

If the issue persists:
Please contact Support@commarker.com and provide:

• Your SN code

• Your order number

• A short video showing the issue

Our technical team will review your case and provide a targeted solution.