Troubleshooting Pattern Deformation on Rotary When Using LightBurn for Omni X

Typical Symptom:
When using LightBurn software to control the roller or chuck, the engraved pattern is deformed or distorted.

Possible Cause:
The steps per rotation for the OMNI X model are not set correctly.

Steps to Resolve:

1. Open LightBurn software and navigate to the device settings for your OMNI X.

2. Set the steps per rotation value to 3200.

3. Save the settings and restart the device if necessary.

4. Test engraving to confirm that the pattern is now correct.

If the issue persists:
Please contact Support@commarker.com and provide:

• Your SN code

• Your order number

• A short video showing the issue

Our technical team will review your case and provide a targeted solution.