Troubleshooting Roller/Chuck Swinging or Not Rotating Normally for Omni X

Typical Symptom:
The roller or chuck swings back and forth and does not rotate normally during operation.

Possible Cause:
The filling direction of the object is not consistent with the rotation direction of the axis.

Steps to Resolve:

1. Rotate the object by 90° or 270° before performing the fill operation.

2. Fill the object after adjusting its orientation.

3. Ensure you are using the latest version of the software. You can find the latest version Here↗

4. Test the roller or chuck to confirm normal rotation.

If the issue persists:
Please contact Support@commarker.com and provide:

• Your SN code

• Your order number

• A short video showing the issue

Our technical team will review your case and provide a targeted solution.