Troubleshooting Long Remaining Time in Roller/Chuck Mode for Omni X

Typical Symptom:
In roller or chuck mode, the displayed remaining time is much longer than expected during processing.

Possible Cause:
The text or graphics were filled first, and then rotated by 90° or 270°, causing the filling direction to be inconsistent with the rotation direction of the axis.

Steps to Resolve:

1. Rotate the object by 90° or 270° before performing the fill operation.

2. Fill the object after adjusting its orientation.

3. Verify that the displayed remaining time is now reasonable.

If the issue persists:
Please contact Support@commarker.com and provide:

• Your SN code

• Your order number

• A short video showing the issue

Our technical team will review your case and provide a targeted solution.