Troubleshooting Engraving Area Error in ComMarker Studio

Typical Symptom:
When you click Start, the machine engraves at an incorrect size after you’ve replaced the lens.

Possible Cause 1:
The “Field lens” option in the settings does not match your lens type.

Steps to Resolve:

1. On the right corner of the ComMarker Studio interface, check the Field Lens setting.

2. Verify that the correct lens option is selected:

   • For a 70 mm lens, make sure Field Lens A is selected.

   • For a 150/250 mm lens, make sure Field Lens B is selected.

Possible Cause 2:
The lens parameters stored in the software do not match the machine’s actual lens data.

Steps to Resolve:

1. Go to Menu → Param and click “Load parameters” to save the lens data from the machine.

   

Note：

• If the machine’s lens data was previously modified or corrupted, this method might not work.

• In the latest versions of ComMarker Studio, lens data is automatically loaded during installation, so this step is usually unnecessary. 

• However, for earlier versions, or if the parameters were not saved successfully, this method can still be used to load the correct lens data.

If the issue persists, please contact Support@commarker.com and provide:

• Your SN code

• Your order number

• A short video showing the issue

Our technical team will review your case and provide a customized solution.