Troubleshooting Guidance
| Potential Problems | Possible Solutions |
| No Laser Emission | Recalibrate focal length by adjusting laser arm height. |
| Verify and correct software parameters if erroneous. | |
| Have a technician fix or establish the connection between the laser and the mainboard. | |
| Have a technician fix or establish the connection between the laser and its power supply. | |
| If either the laser source or its power supply has worn out, have a technician replace them. | |
| Laser Activation Without Engraving | Confirm material compatibility with laser processing. |
| Recalibrate focal length by adjusting laser arm height. | |
| Increase energy density through software parameter adjustment. | |
| Have a qualified technician inspect the motherboard, galvanometer, and related power supply components, and perform necessary repairs or replacements. | |
| Other Laser Faults | Have a qualified technician check the machine, including the laser source and the motherboard, etc. Correct any problems or replace the parts. |
If the troubleshooting form doesn't resolve your issue, please feel free to contact support@commarker.com.
Please provide your machine model, order number, and a description of the issue you're experiencing. It's best to include images or a video of the problem.
ComMarker technical support will do their best to resolve the issue.
Comments
0 comments
Please sign in to leave a comment.