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ComMarker SDK Integration Services FAQ

Ryan Yao
Updated
CategoryQuestionAnswer
Service & PricingWhat does the SDK customization service include?The basic service fee is US$1,000 per machine and includes:
• BSL DBK21B motherboard
• SDK development package
• Motherboard installation
• Setup and testing before delivery

Other motherboard or additional functions may require an additional fee. Please note that some original machine functions may become unavailable after customization. Please confirm the specific configuration before proceeding.
What is the lead time?The lead time may be up to one month. The exact timeline will be confirmed based on the specific configuration and order.
What is the service process?First, we provide the SDK development package and accompanying standard software so you can evaluate the available functions and assess whether they can be integrated into your software workflow.
After payment, we will customize, install, and test the controller configuration before delivery.
Can we evaluate the SDK before purchasing?Yes.
Does ComMarker offer SDK development support?SDK development support is not included in the standard service. Customers are responsible for reviewing the SDK documentation and developing their own software.

ComMarker provides after-sales service for machine quality issues and basic technical Q&A. For orders of 10 machines or more, dedicated online technical support specialists can be assigned.
Can I return a customized machine if I decide it is not suitable for my application?Customized machines can be returned following the same return policy as standard machines. 
However, all customization fees are non-refundable.
What after-sales service does ComMarker provide for customized machines?Customized machines receive the same warranty coverage as standard machines.
Controller & HardwareWhich motherboard is supplied?The BSL DBK21B USB controller is included with the US$1,000 service.

Other controller requires additional cost and has an MOQ requirement.
Machine CompatibilityWhich ComMarker models are supported?The SDK customization service is available for the Omni Series, B4 Series, B6 Series, Titan, and COX.

Available functions may vary by model after customization. Please confirm the specific configuration before ordering.
Does SDK customization change the machine's basic specifications?Yes. SDK customization may affect certain machine functions. Please refer to the function compatibility information for the specific model.
Which original functions become unavailable?B6 Series: The rotary function is unavailable.

B4 Series: All original functions remain available.

Titan: The rotary function is unavailable with the US$1,000 service; it can be enabled for an additional US$200.

Omni Series: Autofocus, electronic lifting, glass internal engraving, and relief engraving are unavailable.

COX: Autofocus, electronic lifting, and relief engraving are unavailable.
Software & Application CompatibilityWhich BSL software is supplied?BslApp 5.2.5
Can I switch between BSL and my own SDK-based software?Yes. The standard BSL software and your own SDK-based software can be switched as needed, but they should not be run simultaneously.
SDK CapabilitiesWhat functions does the SDK support?Please refer to the SDK manual for detailed information. We recommend reviewing the available functions to confirm their suitability for your application.
Can DataMatrix object in an . oxzx template be modified?Yes.
Can parameters be stored/selected?Yes.
Are SDK-generated DataMatrix codes ECC200 compliant with ISO/IEC 16022?Yes.
Licensing & UsageIs there a separate SDK license?No. There is no separate SDK license. The US$1,000 customization service includes the SDK development package and motherboard installation.
Are there annual/ongoing fees?No.
Are there restrictions on developing/using customer software?Please refer to the SDK manual and assess whether the SDK can be integrated and deployed with your own software environment and requirements.
Are there any requirements for the software or runtime environment?Please refer to the SDK manual for the supported development and runtime environment and confirm compatibility with your application based on your software environment and requirements.

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