Troubleshooting Guidance
| Potential Problems | Possible Solutions |
| No Laser Output | Correct the focus by adjusting the height of the laser arm. |
| Correct the software parameters if they are invalid or mistaken. | |
| Have a technician fix or establish the connection between the laser and the motherboard. | |
| Have a technician fix or establish the connection between the laser and its power supply. | |
| If either the fiber laser source or its power supply has worn out, have a technician replace them. | |
| No Engraving despite Laser Output | Confirm that the material can be safely engraved with this device. |
| Correct the focus by adjusting the height of the laser arm. | |
| Adjust the software parameters to create greater intensity. | |
| Have a technician check the control panel, scanning lens, and their power supply. Correct any problems or replace the parts. | |
| Other Laser Errors |
Have a technician check the fiber. Have a technician check the fiber laser source and the mainboard. Correct any problems or replace the parts. |
If the troubleshooting form doesn't resolve your issue, please feel free to contact support@commarker.com.
Please provide your machine model, order number, and a description of the issue you're experiencing. It's best to include images or a video of the problem.
ComMarker technical support will do their best to resolve the issue.
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